REOPENING FEEDBACK DIRECTLY FROM OUR MEMBERS
It’s been a little over a month since we’ve been able to reopen our doors and we have been extremely appreciative of all the understanding, patience, and hard work of members, staff, and the community. Our General Manager Ashley has been there since reopening, here’s what she has to say:
“Welcome back! I cannot tell you how good it feels to have our community back together in the Center. Seeing all of your faces again has brought so much joy to myself and the staff. Although we must maintain our physical distance, it is clear that staying active and connected to this community has remained as important as ever. We all know that regular exercise is an essential tool that can improve your physical strength, mental health, immune system, and overall well-being. That is why we have increased our standard of cleanliness, enhanced policies, adhere to the state’s guidelines, and continue to change processes as needed, all to offer you a safe community to exercise. The staff and I would like to recognize and thank all of our members who are doing their part to help keep everyone safe inside the Center. We are so glad to have you back and we look forward to your continued success.” – Ashley Brandt, General Manager
Welcome back Members!
It’s been a little over a month since we’ve been able to reopen our doors and we have been extremely appreciative of all the understanding, patience, and hard work of members, staff, and the community. Our General Manager Ashley has been there since reopening, here’s what she has to say:
“Welcome back! I cannot tell you how good it feels to have our community back together in the Center. Seeing all of your faces again has brought so much joy to myself and the staff. Although we must maintain our physical distance, it is clear that staying active and connected to this community has remained as important as ever. We all know that regular exercise is an essential tool that can improve your physical strength, mental health, immune system, and overall well-being. That is why we have increased our standard of cleanliness, enhanced policies, adhere to the state’s guidelines, and continue to change processes as needed, all to offer you a safe community to exercise. The staff and I would like to recognize and thank all of our members who are doing their part to help keep everyone safe inside the Center. We are so glad to have you back and we look forward to your continued success.” – Ashley Brandt, General Manager
Once again, we would like to say thank you to the hundreds of members who took the time to respond to our member survey. Your feedback is so vital to our continued dedication of providing the best member experience possible.
Here’s what our members have to say about their return to the Center…
“So glad to be back and continuing the multiple visits each week so I can maintain the weight loss I had attained before the quarantine!”
“Great job adapting to a challenging COVID environment”
“A difficult job very well done, Thank you.”
“Great to be back! I’m very happy with the procedures you’ve put in place.”
“It’s great to be back!!!”
“Thanks for all the hard work! The place looks so clean and it’s great to get back in there and do some training sessions.”
“The measures put in place are visible, and the staffs adherence to the face mask policy, both for themselves and members, is appreciated and comforting.”
“Thank you for being respectful of pandemic restrictions. I will try to come more often!! I missed the gym.”
“I believe the staff is doing a outstanding job. Above what’s required I really appreciate it.”
“Great job on the cleanliness of the gym!!!”
Have any questions about your membership or would like to visit the Center and see for yourself the improvements we’ve made? Contact us at: csmainline@fitnessandwellness.org
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